At Good Games, we want our customers to be completely satisfied with their purchases. If you have any concerns regarding your purchase, please contact us.
If your purchase was from our retail stores, please contact the store directly.
CHANGE OF MIND
Good Games TCG does not accept change of mind returns. In some cases we can offer an exchange or store credit, please contact our customer service team for more information.
FAULTY PRODUCTS
If a product that you have purchased from one of our stores does not meet expectations of the item as it was advertised, or the product is faulty, then please return the product to where you made the purchase for an exchange or refund, in accordance with Australian Consumer Laws.
You can choose a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description;
- or doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase – e.g. your receipt, invoice or confirmation email.
REFUNDS AND EXCHANGES
We will notify you once we’ve received and inspected your return. If we verify the problem
- You’ll be refunded via your original payment method. OR
- A replacement product will be sent to you.
Please note it generally takes about 1 - 3 working days for a refund to be processed.
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